Improve Customer Service
A Call Center is an essential for maximizing employee productivity and enhancing customer service. With a call center, you generate more sales, offer better customer service, rapidly resolve issues, and build customer relationship. This tool ensures your employees work efficiently, give you the capability to monitor their progress, and enable you to provide valuable interactions.
Superior Call Center Features
Our Call center offers you all tools you need to track your agents’ performance. You can monitor answered calls, abandoned calls, average longest waiting time, and more allowing you to ensure your call center is running as expected at any given time.
Advanced Contact Center Reporting
Monitor call queues in real-time with intuitive call center management and ensure no single inbound call is lost.
Queuing and Real-Time Statistics
The call center software ensures you offer quality customer service and that your team always access their targets. With the features available, you can check the average and longest waiting times as well as the least talk time to guarantee every customer is satisfied.