Much like cloud computing and big data before it, unified communications is the latest tech buzzword doing the rounds of Irish boardrooms. Just when you have gotten up to speed on the latest technology that is transforming business, another one crops up.
But what is unified communications and how does it benefit you?
What is unified communications?
Firstly, unified communications is the integration of real-time communications services across multiple mediums such as fixed line phones, mobiles and PC’s.
Simply put, that means that it is now possible to get all your business communications services from one provider and set them up so that they work seamlessly together.
What are the benefits of unified communications (UC)?
Let’s cut through the tech jargon and examine how UC can impact your business on a day to day basis.
1. Improved efficiency & productivity
Unifying communications makes it easier for people to do their job by saving time on simple work tasks. The ability to have incoming calls route to wherever you are; your office phone, mobile or a phone application on your computer. This reduces the possibility of missing that important phone call.
Not only does unified communications allow employees to work more efficiently but also wherever they want to. Now people can work remotely easily without the need for any special set-up from their IT department. A desk phone simply connects back into the central company cloud PBX phone system.
2. Reduced costs
Unified communications make use of Voice over IP technology in order to integrate different communications platforms. This differs from traditional telephony which has historically relied on the rental of analogue phone lines from the service provider.
These line rental costs no longer need to appear on your bill, substantially reducing the recurring operating costs of your phone system. Typically a move to UC will achieve 40% in real cost savings for an SME.
3. Better customer service
If a customer gets in touch with your business, they usually want to be put in contact with a particular person or department and they want this to be done as quickly as possible.
With unified communications even if you’re away from your desk or out of office you can still be available to your customers by redirecting your fixed number to your mobile device.
4. Less administration
With unified communications, it’s possible with some companies to have one communications provider for your business needs. This means less account managers, technical support numbers, contracts and bills to worry about.
All administration is streamlined, as well as a common point of contact for all of your communications.
5. Enable a remote workforce
The way in which work is done is changing. Remote and mobile working is becoming increasingly popular within organizations and with employees. With remote working becoming a norm, Unified Communications can be a useful tool for businesses with employees working out of the office.
The benefits of unified communications for organizations are endless. From productivity, to cost, to customer service – the system you choose can give your business an advantage and your customers a better experience with your organization.